![]() ![]() Speedtest network tests use port 8080, which isn’t required to access Skytap VMs. Generally, this issue is caused when you don’t have network access to the IP addresses or ports used by the Speedtest. Troubleshooting problems with the Speedtest site Issue: All of the tests failed or “Latency test error” If you need additional assistance from your IT desk or instructor, paste the link in your ticket or email. To share your Speedtest results, click Copy Link. If you're using your corporate network, work with your network administrator to optimize your internet connection.For the best experience, see Improving performance during a browser client session.If you have less bandwidth, you may experience performance or connectivity issues. Optimal result: At least 1.2 Mbps for each concurrent browser session with a VM (or 1.5 Mbps per connection if you’re using VM audio) If you have a high amount of jitter, work with your network administrator or IT help desk to resolve the issue. Generally, this value is used during advanced network troubleshooting. Jitter measures the variation in your connection lower values indicate a more stable connection. To try to improve your latency, see My network has high latency to Skytap. You may be able to use Skytap VMs in this region, but you will likely experience frequent performance issues. For the best experience, see Improving performance during a browser client session. You can still use Skytap VMs in this region, but you may experience occasional performance issues. You shouldn't experience latency-related performance issues. Your results are displayed at the end of the Speedtest. ![]() Interpreting the test results and improving your performance Speedtest measures bandwidth, latency, and other performance monitors. If you don’t have access to either of these, contact your Skytap administrator to ask which region to test against. The region is listed on the environment page or sharing portal page. Speedtest automatically selects the closest region. ![]() If you need to test basic connectivity to Skytap VMs, use the Connectivity Checker test instead. This is especially important when there are concurrent connections by multiple users. Speedtest is best for testing total bandwidth on your network. ![]()
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